The other issue to consider is MBAs. Or at least the MBA way of thinking, that “caring about customers” actually means “leaving money on the table.” The relentless search for “business efficiency,” evaluated in pure accounting terms, can easily lead to destroying the core business due to a lack of understanding of how the core business shows up on a P&L statement.
Any company with a MBA at the helm always seem to make poor choices. Look at the all the companies that have started switching back to engineers for leadership they’ve started making comebacks.
The other issue to consider is MBAs. Or at least the MBA way of thinking, that “caring about customers” actually means “leaving money on the table.” The relentless search for “business efficiency,” evaluated in pure accounting terms, can easily lead to destroying the core business due to a lack of understanding of how the core business shows up on a P&L statement.
Any company with a MBA at the helm always seem to make poor choices. Look at the all the companies that have started switching back to engineers for leadership they’ve started making comebacks.