A video chat cannot accomplish meaningful change in a system where the ones in power are heavily entrenched in their attitude. On top of iy just being more convincing to see in person, the article mentions surprise at small things like officers closing doors softly, which would never even get mentioned in a vifeo call because it is completely natural to the norwegians who would never consider doing anything else.
It makes me go from “oh god i have to do this and aaaaah ok ok i will manage the next step and oh shit i did 3 clicks in a row go me. Ok now again… nah in 2 minutes i need a break <random thought> ok time to focus on random thing for a minute and ohhh godddddddd i don’t wanna go back to being productive” to “meh gotta do this i guess, click click click, ok again, click click click <random thought>, do random thing for a minute, ok continue being productive, click click click…”