If the average user has to interact with a command line interface, EVER, as anything but a truly desperate last resort, with someone holding their hand the whole way through, they’re probably gonna give up and never wanna look back.

A lot of people barely know how to copy and paste, or don’t even know what the phrase “right click” means.

When I did some work from home training a year ago, I looked like a goddamn wizard for knowing how to manage browser tabs and put folders on my bookmarks bar.

TLDR: It needs to just work for people that don’t know jack shit about using a computer, which in a lot of cases it just doesn’t.

Me when I had to go to 3 gas stations last night to find one with a functional air pump for my tires, and the one that was working was not automated, and it even cost me 2 dollars for the privilege of reading that stupid analogue gauge in the dark.

The broken free ones were automated.

Chaotic feels more appropriate, since they’re only really predictable if you try and think of the absolute dumbest possible thing they could say or do at any given moment.