“Enshittification”, as Cory Doctorow calls it, is a real thing :)
Here is how platforms die: First, they are good to their users; then they abuse their users to make things better for their business customers; finally, they abuse those business customers to claw back all the value for themselves. Then, they die.
I call this enshittification, and it is a seemingly inevitable consequence arising from the combination of the ease of changing how a platform allocates value, combined with the nature of a “two-sided market,” where a platform sits between buyers and sellers, hold each hostage to the other, raking off an ever-larger share of the value that passes between them.
“Enshittification”, as Cory Doctorow calls it, is a real thing :)
https://www.wired.com/story/tiktok-platforms-cory-doctorow/