Yeah, I’m not defending any cheese choice; everyone can do themselves. I was just remarking that food appearance heavily influences sales, and everyone is susceptible to that bias.

But almost no one would buy it if it looked all clumped up like that in the package in the store.

If it was important, why wait so long before prompting them again? No, it’s not your fault, but if it was a machine on the other end you would have already gotten an answer, so some understanding and accommodation seems reasonable.